Called and immediately got to a dispatcher that scheduled me for first available appointment two days out. Tech arrived on time and quickly diagnosed failed capacitor. He went the extra mile to call the manufacturer to find the part was under warranty which saved me 50% on part. I asked if I should proactively replace capacitor on other unit and he said no, there is no way to predict when they will go out. That meant to me they are not into pushing unnecessary repairs, which is great. Good overall experience.
Nothing but Stellar service in my opinion. Great guys from Chet to Joe Greer to the Install guys!! They were all awesome and the fact that you all support places like Straight Street made it all the easier for me to make my decision. I highly recommend the Butler.
They sent out a technician the same day I called. The technician was friendly and very knowledgeable about the system as well as possible fixes for the problem. He was able to sit down and help price out the different options and educate me on the pros and cons of each unit. They will be my first call if I ever need anything else! Great service!
I now have had both heat pump and Gas/AC units changed out by WC Butler. Their guys do a great job and are very clean during and after the job is done. When the unit in the attic was replaced they moved the new unit off of the floor and into the rafters and out of the way.
This opened up space to more easily get into the attic. The original was poorly thought out and they saw that and changed it on their own...great idea. The safety overflow switch for condensation has already saved me once and that was something else i didn't realize they were doing. Great company with clean and polite installers and service staff.
The tech (Jessie) did a great job. He was on time and completed the job at the time he said he would. He would very polite and professional. If I needed this type service in the future I will request Jessie and Butler to do the work.
Great! Responded quickly to info request. Excellent service with initial inspection, equipment recommendation, quote, questions, and cost negotiation.
John and Chuck were on time and worked in a very hot attic. Got old system out and new system installed in 1/2 day. Very professional and made sure all was working to my satisfaction before leaving.
I received excellent customer service during my service call about an old leaking air intake unit. The manager, Chet, whom I spoke to and made the appointment with, was very sweet and quick to get someone over to fix the issue. The man who came to do the service call was sweet, professional, and took the time to show me what was wrong and teach me how to unclog the pipe and prevent it from happening again in the future (which will save me money)! I will definitely be using W.C. Butler for any heating/air needs I may have in the future.
Installed our new HVAC system last year, very professional and always great service! We are very pleased and recommend